REFUND POLICY

Last Updated: August 7, 2026

At ZSJ (Zara Shahjahan), customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our refund and return policy below.

Returns

We accept returns within 7 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed.
• All original tags and packaging are intact.
• The item is in its original condition.
• The original invoice or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or discounted items.
• Customized or personalized products.
• Products damaged due to misuse or improper handling.
• Items without original tags or packaging.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days.

Refunds will be issued using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Exchanges

We offer exchanges for:

• Incorrect items received.
• Defective or damaged products.
• Size exchange (subject to stock availability).

Exchange requests must be made within 7 days of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise approved by ZSJ.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Zsj.officiall@gmail.com

Address:
Shop No. 42, Ground Floor, Pace Mall, Main Boulevard, Gulberg III, Lahore