Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with ZSJ (Zara ShahJahan). We are committed to delivering your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Lahore: 1–3 business days
• Other Cities in Pakistan: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been dispatched, you may receive tracking details via SMS, email, or WhatsApp (where available).

Delivery Attempts

Please ensure that someone is available to receive the parcel at the provided shipping address. If delivery fails due to an incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations across Pakistan.

Please ensure the exact payment amount is available at the time of delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ZSJ is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date so we can assist you.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: Zsj.officiall@gmail.com

Address:
Shop No. 42, Ground Floor, Pace Mall, Main Boulevard, Gulberg III, Lahore, Pakistan